Terms & Conditions

1. About LumiQ

LumiQ Learning Solutions is an education technology company providing:

• Personalized Learning Programs
• Homeschooling Support
• National Institute of Open Schooling (NIOS) Guidance
• Special Educational Needs (SEN) Programs
• Remedial Education
• Academic Mentoring
• AI-assisted Learning Tools
• Parent Counselling
• Child Wellness Guidance (optional)

LumiQ provides educational services and is not a school, university, or degree-awarding institution.

2. Eligibility

Students below 18 years of age must be registered by their parent or legal guardian.

Parents are responsible for ensuring that all information provided during registration is accurate and complete.

3. Registration

To enroll in a LumiQ program, users may be required to:

• Complete the registration form
• Submit required educational documents
• Provide identity details
• Pay applicable fees
• Accept these Terms & Conditions

LumiQ reserves the right to refuse or discontinue admission where information provided is inaccurate, incomplete, or misleading.

4. Educational Services

LumiQ offers personalized education based on each learner's academic needs.

Program recommendations are made after considering:

• Academic background
• Learning goals
• Assessments
• Parent consultation
• Educational observations

While LumiQ strives to provide high-quality education, individual academic outcomes depend on factors including attendance, participation, student effort, and family support.

5. Online Learning

Students are expected to:

• Join classes on time.
• Attend sessions from a quiet and appropriate learning environment.
• Participate respectfully.
• Keep login credentials confidential.
• Use appropriate language and behaviour during classes.
• Follow instructions from educators.

Parents are encouraged to support younger learners during online sessions where appropriate.

6. Attendance & Missed Classes

Students are expected to attend all scheduled classes.

If a student is unable to attend:

• Advance notice should be provided whenever possible.
• Rescheduling is subject to the applicable program policy and tutor availability.
• Missed classes without prior notice may not be eligible for rescheduling.

7. Learning Plans

For personalized and SEN programs, LumiQ may prepare an Individualized Education Plan (IEP).

The IEP may be reviewed periodically based on:

• Academic progress
• Student engagement
• Parent feedback
• Tutor observations

Program modifications remain at LumiQ's academic discretion after consultation with parents.

8. SEN Programs

LumiQ provides educational support for learners with:

• Autism Spectrum Disorder (ASD)
• ADHD
• Dyslexia
• Dysgraphia
• Dyscalculia
• Executive Functioning Challenges
• Learning Disabilities
• Developmental Delays

LumiQ does not provide medical diagnosis, psychiatric treatment, occupational therapy, speech therapy, or clinical services unless specifically stated.

Parents remain responsible for obtaining appropriate medical or psychological evaluations where required.

9. AI-Assisted Learning

LumiQ may provide AI-powered learning tools to enhance:

• Revision
• Practice
• Progress tracking
• Concept clarification
• Personalized recommendations

AI-generated content is intended to supplement learning and should not replace educator guidance or professional advice.

10. Assessments & Progress Reports

Students may participate in:

• Diagnostic assessments
• Assignments
• Chapter tests
• Mock examinations
• Learning reviews

Progress reports are educational evaluations and should not be interpreted as formal psychological or medical assessments.

11. Fees & Payments

Program fees shall be communicated before enrollment.

Unless otherwise agreed:

• Fees must be paid according to the selected payment plan.
• Late payments may result in suspension of classes.
• Taxes, if applicable, shall be charged in accordance with Indian law.

12. Refund & Cancellation

Refunds and cancellations shall be governed by LumiQ's Refund & Cancellation Policy, available on the website.

Unless otherwise stated:

• Registration fees are non-refundable.
• Fees for completed classes are non-refundable.
• Refund requests are subject to policy review.

13. Intellectual Property

All educational materials, lesson plans, presentations, worksheets, videos, assessments, AI content, graphics, branding, and website content are the intellectual property of LumiQ Learning Solutions unless otherwise stated.

Users may not:

• Copy
• Distribute
• Record
• Sell
• Modify
• Reproduce
• Publish
• Share

any LumiQ educational content without prior written permission.

14. Recording of Sessions

Online classes may be recorded for:

• Academic quality
• Internal training
• Student revision (where applicable)
• Safeguarding purposes

Recordings remain the property of LumiQ and may not be copied or distributed by students or parents without written consent.

15. Student Code of Conduct

Students are expected to:

• Respect educators and fellow learners.
• Avoid disruptive behaviour.
• Use respectful language.
• Complete assignments honestly.
• Protect the privacy of classmates.
• Avoid sharing inappropriate content.

LumiQ reserves the right to suspend or discontinue services for serious misconduct.

16. Parent Responsibilities

Parents are expected to:

• Provide accurate information.
• Support younger learners.
• Attend scheduled review meetings.
• Ensure timely fee payment.
• Inform LumiQ of relevant educational or medical updates that may affect learning.

17. Website Usage

Users agree not to:

• Attempt unauthorized access.
• Introduce malware or malicious software.
• Interfere with website functionality.
• Copy website content.
• Misrepresent their identity.

18. Third-Party Services

LumiQ may use third-party platforms including:

• Video conferencing software
• Learning management systems
• Payment gateways
• Cloud hosting providers
• Communication platforms

Use of such services may also be subject to their respective terms and privacy policies.

19. Limitation of Liability

LumiQ will make reasonable efforts to provide uninterrupted educational services. However, we shall not be liable for interruptions caused by:

• Internet connectivity issues
• Power failures
• Technical outages
• Third-party service disruptions
• Force majeure events

LumiQ shall not be responsible for indirect, incidental, or consequential losses arising from the use of its services, except where liability cannot be excluded under applicable law.

20. Privacy

Your use of LumiQ services is also governed by ourPrivacy Policy, which explains how personal information is collected, used, stored, and protected.

21. Changes to Programs

LumiQ reserves the right to:

• Modify course content
• Update schedules
• Change tutors
• Introduce new technologies
• Improve learning methodologies

Such changes will be made with the objective of enhancing the educational experience.

22. Changes to These Terms

LumiQ may update these Terms from time to time to reflect operational, legal, or regulatory changes.

The updated version will be published on our website with the revised effective date.

23. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Chennai, Tamil Nadu, unless otherwise required by applicable law.

24. Contact Us

For any questions regarding these Terms & Conditions, please contact:

LumiQ Learning Solutions
Email: connect@lumiqlearn.in
Website: www.lumiqlearn.in

25. Acceptance of Terms

By accessing the LumiQ website, registering for our educational programs, or using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

For students below the age of 18 years, acceptance of these Terms must be provided by a parent or legal guardian.