Privacy Policy

1. Who We Are

LumiQ Learning Solutions is an educational technology company providing personalized online education, homeschooling support, NIOS academic programs, Special Educational Needs (SEN) learning, remedial education, academic mentoring, AI-assisted learning, and educational counselling services.

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Student's Name
• Parent/Guardian Name
• Date of Birth
• Gender
• Email Address
• Mobile Number
• Residential Address
• Emergency Contact Details

Educational Information

• Current Grade
• School/Curriculum
• Academic History
• Learning Preferences
• Academic Assessments
• Progress Reports
• Attendance Records

Special Educational Needs (SEN) Information

Where voluntarily provided by parents or guardians, we may collect:

• Learning disability reports
• Psychological assessment reports
• Medical recommendations relevant to education
• Individualized Education Plans (IEPs)
• Therapy recommendations

This information is collected solely to provide appropriate educational support and personalized learning plans.

Technical Information

When you use our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Session Duration
• Cookies
• Analytics Data

3. How We Use Your Information

We use your information to:

• Deliver educational services
• Create personalized learning plans
• Conduct academic assessments
• Monitor learning progress
• Communicate with parents and students
• Schedule classes
• Provide counselling services
• Improve our learning platform
• Process admissions
• Generate invoices
• Respond to enquiries
• Provide customer support
• Meet legal and regulatory obligations

4. AI-Based Learning

LumiQ may use Artificial Intelligence (AI) tools to provide personalized learning recommendations, study assistance, progress tracking, and educational insights.

AI-generated suggestions are intended to support learning and do not replace professional educators or academic mentors.

5. Cookies

Our website may use cookies to:

• Improve website performance
• Remember user preferences
• Enhance user experience
• Analyse website traffic
• Improve security

You may disable cookies through your browser settings; however, certain website features may not function properly.

6. Children's Privacy

As LumiQ primarily serves children and young learners, we are committed to protecting children's personal information.

We collect personal information relating to minors only with the consent of their parent or legal guardian.

Parents remain responsible for ensuring the accuracy of the information shared with us.

7. How We Protect Your Information

We implement reasonable technical, organizational, and administrative safeguards to protect personal information from:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Disclosure
• Cyber threats

These measures include:

• Secure cloud infrastructure
• Password-protected systems
• Role-based access controls
• Data encryption where applicable
• Secure communication channels

While we strive to protect your information, no online platform can guarantee absolute security.

8. Sharing Your Information

We do not sell your personal information.

We may share information only when necessary with:

• Authorized educators
• Academic coordinators
• Psychologists (with parental consent)
• Technology service providers
• Payment processing partners
• Government authorities where required by law
• NIOS or educational institutions for admissions or examinations, where applicable

All third-party partners are expected to maintain appropriate confidentiality and security standards.

9. Data Retention

We retain personal information only for as long as necessary to:

• Deliver educational services
• Maintain academic records
• Comply with legal obligations
• Resolve disputes
• Meet regulatory requirements

When information is no longer required, it is securely deleted or anonymized.

10. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your information
• Withdraw consent (where applicable)
• Request deletion of personal data
• Request information regarding processing of your data

Requests may be submitted using the contact information provided below.

11. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as:

• Google Analytics
• Video conferencing platforms
• Payment gateways
• Cloud hosting providers
• Communication platforms

These third-party services have their own privacy policies, and LumiQ is not responsible for their privacy practices.

12. Online Classes

Online classes may be conducted through approved digital platforms.

Sessions may be recorded for academic quality, revision, training, or safeguarding purposes, where appropriate. Parents will be informed where recording is applicable.

13. Marketing Communications

With your consent, LumiQ may send:

• Educational updates
• Course announcements
• Newsletters
• Event invitations
• Promotional offers

You may unsubscribe from marketing communications at any time.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements.

The latest version will always be available on our website.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

LumiQ Learning Solutions
Email: connect@lumiqlearn.in
Website: www.lumiqlearn.in

16. Consent

By using the LumiQ website, registering for our programs, or accessing our educational services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

For students below the age of 18 years, consent must be provided by a parent or legal guardian.